Comments on: Poor experience and uptime with rapidvps.com

By: Hugh

Hugh — Thu, 13 Aug 2009 01:54:03 +0000

RapidVPS is SUCKS !!! Believe me, they are the worst Host Ive ever used. Thats why they can never grow their reputation.

By: Brandon

Brandon — Tue, 03 Jun 2008 16:46:58 +0000

Thanks for the follow-up Rick. You guys did keep me updated fairly regularly during that problem. It felt like it dragged on forever though – probably because I had a lot of work to get done and was frustrated that I couldn’t even reliably stay connected to the server where all of it was stored.

Ideally, in a situation like that where you are troubleshooting a hardware problem, I’d like to see you move the customer data to a new server (something as easy as moving the hard drives to a new box), then troubleshoot the problematic server when it doesn’t affect customers.

By: Rick Blundell

Rick Blundell — Tue, 03 Jun 2008 15:25:19 +0000

Hi Brandon, sorry to hear about the bad experience. I looked back in our records based on the date of your blog entry, and we did have a service node failure on this day. It turned out to be a failed ram dimm. After a few hours of physically troubleshooting the system at the datacenter (the reboots you noted), we managed to isolate the problem to a single dimm chip. Unfortunately these things do happen and we try to deal with them the fastest way possible. I do believe we kept in constant contact to inform you that we were working on the problem, and it was eventually solved. I just checked the node and it has 28 days of uptime, damn hardware failures!

Best of luck!
Rick Blundell
RapidVPS

By: Brandon

Brandon — Tue, 15 Jan 2008 18:23:23 +0000

We do have several dedicated servers, but they run our production servers, and I don’t want to be doing development on them.

The new VPS that I have actually works great. I’m logged onto it all day long and it performs very well, as I have expected. I also have one of our dedicated servers rsync’ing all of the code and subversion repositories every 15 minutes, just in case something like that happens again.

The problem here was not with a VPS. I have used VPS’s from various companies and have a pretty good idea what to expect out of them. I was just surprised at the seemingly low performance and number of problems I got from rapidvps.

By: reader

reader — Sat, 12 Jan 2008 18:58:46 +0000

If you are seriously putting that much into a VPS
why not just get a dedicated server.
VPS’s are just fancy shared hosting accounts
with a crap ton more overhead and problems.

The problems you ran into were pretty typical of all
VPS’s because they are just a shared hosts.
If you are writting 6 hours of php a day you should
be running your own box.

By: Brandon

Brandon — Wed, 12 Dec 2007 19:44:05 +0000

Follow up:

The server was down for about 4 hours while it was fscking. The support staff didn’t know if the drive was going to recover successfully, so they did offer to restore a backup copy of my vps on a different server, but that would have taken quite a while longer to copy to a new server and extract.

Once it came back up, the server did (thankfully) have all of my data on it. It would stay up for a few minutes and then reboot. I was able to copy all of my critical information off in between a couple of those reboots.

I got everything set up on a new RimuHosting server but would still login to the rapidvps server to see how it was doing. It died or was rebooted about 10 more times. Once I had all of my critical information off, it was actually funny to watch.

I canceled my rapidvps account today and they did provide me with a full refund for the past month without any haggling.