I heard good things about RapidVPS from several member of my local LUG. I’d also heard good things about slicehost, but they seem to be perpetually unavailable. So when I was setting up a new development and testing server, I figured that I’d give rapidvps a try. I kindof like seeing how different companies do things and they have a pretty decent package for $30/month.
It turns out that was a poor choice. I was unimpressed from the first day. My new RapidVPS server was a pretty vanilla install of CentOS5. Not much had been customized for their environment. The name servers in /etc/resolv.conf didn’t even work and there were a bunch of other little annoyances that just didn’t make sense. I blew it off at the time since I was able to get them resolved pretty quickly.
Their support staff was fairly responsive, but tended to skirt the direct questions that I asked. For example, I asked specifically why the name servers were incorrect on a fresh install, and they just replied that they were fixed now.
I primarily use this machine for PHP development and testing. I spend 6-8 hours a day logged in via SSH editing files directly. So I notice pretty quickly when things go wrong. One or two times a week I noticed that the IO load gets really high and things take forever. Doing a simple directory listing was taking over 30 seconds. When I sent in a support request about that, their reply was something along the lines that most customers use them for running LAMP websites, and that they generally work fine for that purpose, and that the high IO wouldn’t be a problem.
On several other occasions, their network has just become incredibly slow. Replies from support indicated that one of their customers was getting attacked. Right now, my server appears to be completely down, and they just replied that the machine is ‘recovering/doing a raid rebuild’ and will be up shortly.
So, I’ve had this machine for almost two months and had all of these problems. I’d like to just ditch them and sign up for another server at RimuHosting. But I’ve spent quite a bit of time getting everything configured just right and don’t have time at the moment to move everything somewhere else.
I guess I’ll have to deal with it for another month or so, until development slows down a little bit. Then I’ll have to spend a few days migrating everything to a new service. In the mean time, I definitely won’t be recommending RapidVPS to anybody.